Getting Started

• How to get app embeds approval to your online store?

  This installation guide is applied for Dawn and other Shopify themes compatible with Online Stores 2.0 requirements. We will walk you through the step-by-step instructions to get app embeds approval on your store successfully. By default, app embed blocks are deactivated after an app is installed. Users need to activate app embed blocks in the theme editor, from TFew readers

List Reviews

• How to import reviews?

  To import your existing reviews, you will need to follow a few simple steps. Firstly, go to the List Reviews section located within the sidebar menu. Then, you can easily see the Import Reviews option. Simply click on this option and you will be able to start importing your reviews in no time. After that, please select your previous review app and click Add files to upload the file wiFew readers

• How to manage your product reviews?

  In this guide, we'll take a look at how to take control of the reviews your customers submit after they bought products from your website. You'll need to manually publish the reviews. Click Reviews in the sidebar menu. Then kindly click the Manage reviews option. 2. Search for the review you want to show on your website and click ✅ to approve. The status will change from Pending toFew readers

• How to perform actions on multiple reviews?

  To perform actions on multiple reviews: Check the box at the left of each review to select the multiple reviews Select the action from the menu that will appear under the search bar: Approve Disapprove DeleteFew readers

• How to export your Fordeer reviews?

  Downloading all of the reviews on your Fordeer dashboard in a single CSV file can be a helpful tool to analyze reviews and share feedback with your team. To export your Fordeer reviews, you will need to follow a few simple steps. Firstly, go to the Reviews section located within the sidebar menu. Then, click Export reviews option in the Manage reviews dashboard and you will be able to export your reviews in no time. (https://storage.crisp.chat/users/helpdesk/website/19Few readers

• How to reply reviews?

  Acknowledge the time and effort your customers took to provide feedback by posting a reply. Click Reviews in the sidebar menu in our app, then click the Manage review option. Find the product review you'd like to reply to and click 💬 to reply. 3. Write your reply content and click ▶️. (https://storage.crisp.chat/users/helpdesk/websitFew readers

• How to have reviews on the List Reviews?

  If you want to have reviews shown on the List Review page, you must have real reviews from your customers. To have reviews for the products, follow all the guidelines below Step 1: Turn on our app Fordeer: Product Review-UGC on the App Embeds Step 2: Add themFew readers

How to configure Review Block?

• What is included in Advance Settings in the Review Block?

  Font family: Select the font to apply for the Review Block. Custom CSS: Enter CSS to change the Review Block’s display. Snippet Code: Insert the given code into the position you want to display the review carousel on product pages. Copy the code 2. From Online store *ThemeFew readers

• How to choose the display position of the Review block on theme?

  At the Choose Positions block, click theme settings. 2. After that, click Add block, and under App Blocks select Preview Badge (Stars) 3. When you add the block successfully, you can see the Preview Badge (Stars) are placed below all the information of the product. (https:Few readers

• How to change layout of the Review Block?

  You definitely take complete control of how your reviews look on your product pages. This guideline explains the customizations available in Review Block section. Firstly, go to Customization on the sidebar menu, then the system default let you go to Review Block Next, scroll down until you see the Layout section. You can select which layout is suitable for your store. List:Few readers

• How to customize the content of Review Block?

  You can fix manually the content of the Review Block by cusomizing the Content section. Staying at the review block page, and scrolling down until you see the Content section. Here you can change the content of the Heading to meet your need. In addition, you can format the date the way you want. (https://storage.crisp.chat/users/helpdesk/website/190039ccb2373600/screenshot62Few readers

• How to change colors for the Review Block?

  You can select a preset to show the Review Block From there, you can choose from a variety of different color types to find the one that best suits your needs. With this customization option, you can make your product reviews stand out and leave a lasting impression on your customers. Star ratingFew readers

• Review Submission Settings

  Tick Show Policy and enter the content in the text field to display Policy on the popup when the customers tend to leave their Name or Email.Few readers

How to configure Review Widget?

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Analytics

• What does Review Analytics have?

  Analytics page will give you both a quantitative and qualitative picture of your review data. From this page, you can easily view the number of reviews, average product ratings, and distributions of those ratings over time. Filter Data To begin with, click on Analytics on the sidebar menu and here you can see the statistics. You can view the change over time by selecting from filtering data bFew readers

Notifications

• How to set up the Review Reminders?

  You can use this option to send emails asking for reviews after someone placed orders. You can also select to send a reminder email if the customer hasn’t left a review just yet. Click 🖊️ to customize all the settings of your emails. Enable and edit the review request emails sent to your customers after their orders are fulfilled. (https://storage.crisp.chat/users/helpdesk/website/190039ccb2373Few readers

• Notifications Dashboard

  Following up after a purchase is a great way to proactively grow your reviews and connect with your happy customers. Fordeer has 2 customizable email prompts that can be sent automatically to remind customers to leave a review photo and content. To do this, go to Notifications on the sidebar menu, then enable it. In the Notifications page, you can keep track of the information of total number emails sent, opened or clicked. (https://storage.crisp.chat/users/helpdesk/website/190039Few readers

• How to set up the Photo Review Reminder?

  You can use this option to send emails requesting product photos after someone has given a positive review. Click 🖊️ to customize all the settings of your emails. Enable and customize the photo review request emails that are sent to your customers when they write a positive review. How to change the sending time? To set up your email timing setting, select your desired time period from the sFew readers

Language & Translations

• How to edit manually the available translation?

  You can translate yourself by first selecting the language you want. Then there will be all information could be edited, select the genre of documents and edit translations fitting your requirements. Remember to click Save to finish completelyFew readers

• How to set up the default language?

  Go to the Translations page on the sidebar menu to begin, then choose the primary language. Make sure that your store language is set correctly if your language is one of the ones that we support out of the box. The following language translations are available out-of-the-box if your store language is set correctly: English Vietnamese After setting the default language, kindly clicFew readers

FAQs

• How to send a test email to check?

  You can send a test to check that the email format and content are fine by clicking Send test on the top right corner. Then, kindly enter your test email , and click Send to send email successfully.Few readers

• How do I remove “powered by Fordeer”?

  To remove our brand, you need to contact with us through 24/7 live chat, and our support specialists will verify your shop and remove it for you, sir/ma’am.Few readers