Q: How to get the Live Chat support?

Hello from Fordeer! We hope you're having a great time using the <a href="https://apps.shopify.com/partners/fordeercommerce?utm_source=support&utm_medium=helpdesk">Fordeer app</a>! If you have any questions or need assistance while using our app, simply click on the <a href="https://go.crisp.chat/chat/embed/?website_id=94aa7d91-5a4a-42db-bcf9-e68aa4393c3c">blue chatbox</a> icon located at the bottom right corner of our app screen. <img src="https://storage.crisp.chat/users/helpdesk/website/190039ccb2373600/image_1jq9la8.png" alt="" /> <img src="https://storage.crisp.chat/users/helpdesk/website/190039ccb2373600/image_1c74hct.png" alt="" /> Our support team is ready to help with any questions you may have about using the Fordeer app. We're here to ensure you have the best experience with Fordeer! **Our working time: ** | 8h30-23h59 (UTC +7): Monday to Saturday Within working hours, all chats will be replied to within minutes. All tickets via email will be replied to within hours. <hr /> We value your feedback as it helps us to improve and support your experience. 👉 Chat with us: <a href="https://go.crisp.chat/chat/embed/?website_id=94aa7d91-5a4a-42db-bcf9-e68aa4393c3c">Click here</a> to share your thoughts and feedback directly. 👉 Install our apps: Get more [Fordeer apps](https://apps.shopify.com/partners/fordeercomme

Q: How to change the popups name?

At the moment, you can only modify the name of the Popup and the Promotion Bar. Kindly click Manage in the Campaign list, here you can see the Popup list and Promotion Bar where shows all the information of the popups. <img src="https://storage.crisp.chat/users/helpdesk/website/190039ccb2373600/screenshot105_ekdccv.png" alt="" /> After that, please click 🖋️ to edit the name of the pop-up. Kindly remember to save all adjustments. <img src="https://storage.crisp.chat/users/helpdesk/website/190039ccb2373600/screenshot106_1bxfsq4.png" alt="" />

Question 1

How to add the VAT ID to the invoices?

Accepted Answer

Welcome to Fordeer!

| The value-added tax (VAT) number is an identifier used in countries of the European Union. A business or a taxable person is identified with their own unique number. To add VAT ID to the invoice information, please make sure you have set up your VAT ID in the Shop detail section.

After setting up VAT ID in the Shop detail, kindly follow the guidelines below to add VAT ID to invoice information:

Step 1: Please visit the Customization page and select Customize.

Step 2: In the Customize page, please select Shop details.

Step 3: Here you click on Display options, then turn on the Show VAT ID button.

Don't forget to click **Save **to end all the changes.

We value

Question 2

Labels/badges are not visible on the storefront?

Accepted Answer

Fordeer hello to you!

If the labels/badges do not show on your products, check the possible reasons why labels/badges are not showing:

1. The app is not activated in your theme

If this is your first time using our app or you've just changed to a new theme, you need to activate the app in your theme first.

The app is activated if you see this screen in our app and Theme Settings.

2. The label/badge has not been applied to an appropriate product

After you select Specific products option, please choose a product of a group of products to apply it on.

|| You can only show label/badge on up to 30 products when you are on FREE plan. Upgrade to higher plan to show label/badge on unlimited products.

If you set other conditions for the label/badge to show on a group of products, please make sure that the condition is set up correctly. Feel free to contact our support team at any time to check on it for you.

You can find the Tag/ Collection/Variant in the Product section of your Shopify Admin page.

3. The label/badge campaign has been disabled

Kindly enable the status of the label/ badge campaign on the Labels and Badges page.

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Question 3

Why are there no pop ups showing?

Accepted Answer

Fordeer hello to you!

If the popups are not displaying on your store, please refer to this article and carefully follow each step and note to ensure seamless popup display on your store.

Enable app embeds

First of all, kindly make sure that you have enabled App Embed on the Shopify’s Theme Editor. This won't display the popup on your storefront until you've published it from our app.

Kindly go to our Dashboard, then kindly click directly on the Enable app embed button in the Quick set up guide.

After that, kindy click Save at the end to make sure everything has been updated successfully.

Besides, you can do another way to turn on the App Embed.

Kindly go to Theme on the Online store, then kindly click Customize.

After that, kindly go to App Embeds, and kindly search Fordeer, and turn on the Fordeer: Popup. After that, kindly remember to click Save at the end to make sure all the changes have been updated.

Enable the popup status

If you have done this step, please go the Popups, Banners, Applications on the side bar menu, then y

Question 4

How to add Download button to Shopify’s confirmation emails? (front-end download)

Accepted Answer

This guideline will help you learn more about how to add the Download button to Shopify’s confirmation emails.

Step 1. Set up and modify the Download button

Firstly, you need to access the Settings page on the sidebar. Then select Frontend download.

After that, you select Order or Draft order to continue modifying the button.

Modify the buttons as you wish, then click Copy code to copy the code.

Step 2. Add the code to the default forms

First of all, on your Shopify Admin page, go to **Settings **on the sidebar.

Then click Notifications.

Case 1: If you want to add a “Download invoice” button

After accessing the Notification page, select Customer notifications, then select Order confirmation

Next, click Edit code and paste the code from Step 1 onto Email Body (HTML), normally

Question 5

How to get the Live Chat support?

Accepted Answer

Hello from Fordeer!

We hope you're having a great time using the Fordeer app!

If you have any questions or need assistance while using our app, simply click on the blue chatbox icon located at the bottom right corner of our app screen.

Our support team is ready to help with any questions you may have about using the Fordeer app.

We're here to ensure you have the best experience with Fordeer!

**Our working time: **

| 8h30-23h59 (UTC +7): Monday to Saturday

Within working hours, all chats will be replied to within minutes. All tickets via email will be replied to within hours.

We value your feedback as it helps us to improve and support your experience.

👉 Chat with us: Click here to share your thoughts and feedback directly. 👉 Install our apps: Get more [Fordeer apps](https://apps.shopify.com/partners/fordeercomme

Question 6

How to change the popups name?

Accepted Answer

At the moment, you can only modify the name of the Popup and the Promotion Bar. Kindly click Manage in the Campaign list, here you can see the Popup list and Promotion Bar where shows all the information of the popups.

After that, please click 🖋️ to edit the name of the pop-up. Kindly remember to save all adjustments.

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