Metafield's value not showing properly on the invoices?
If the metafield value does not show on the invoices after you complete the set up on the Customization, do not worry, keep patient and find a solution in this article.
If you edit the metafield value before creating the order, it should reflect correctly on the invoice.
If it doesn't, please double-check the key in the Custom Data settings in Shopify Settings admin.
If you edit the metafield value after creating the order, our app currently does not automatically sync this data.
This decision was made to prevent server overload due to the large volume of data from multiple customers.
To address this, please go to Orders page on the sidebar menu on our app and click Sync order button to update the latest information from your order on Shopify Orders.
Then select the orders you want to update information.
After that, please try to print/download the invoices again to check out the metafield's value.
If you have any further questions or concerns, please don't hesitate to reach out to us via our live chat on app and our support email: support@fordeercommerce.io
We value your feedback as it helps us to improve and support your experience.
👉 Chat with us: Click here to share your thoughts and feedback directly.
👉 Install our apps: Get more Fordeer apps.
👉 Join us: Join Fordeer Commerce Community for fresh app updates, expert tips, and special deals.
We are always listening and eager to assist you!
Talk soon!
Case 1
If you edit the metafield value before creating the order, it should reflect correctly on the invoice.
If it doesn't, please double-check the key in the Custom Data settings in Shopify Settings admin.
Case 2
If you edit the metafield value after creating the order, our app currently does not automatically sync this data.
This decision was made to prevent server overload due to the large volume of data from multiple customers.
To address this, please go to Orders page on the sidebar menu on our app and click Sync order button to update the latest information from your order on Shopify Orders.
Then select the orders you want to update information.
After that, please try to print/download the invoices again to check out the metafield's value.
If you have any further questions or concerns, please don't hesitate to reach out to us via our live chat on app and our support email: support@fordeercommerce.io
We value your feedback as it helps us to improve and support your experience.
👉 Chat with us: Click here to share your thoughts and feedback directly.
👉 Install our apps: Get more Fordeer apps.
👉 Join us: Join Fordeer Commerce Community for fresh app updates, expert tips, and special deals.
We are always listening and eager to assist you!
Talk soon!
Updated on: 07/06/2024
Thank you!